Terms & Conditions

General Use

Little Stepz provides products including toys, electronics, collectibles, gaming products, educational products, and related items through our ecommerce platform. We reserve the right to update, modify, suspend, or discontinue any part of the website, products, services, pricing, or policies without prior notice.

Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement
• Information provided by you is accurate and complete
• You will use the website lawfully
• You will not misuse the platform, systems, or services

Product Information

We aim to provide accurate product descriptions, images, pricing, and specifications. However, minor variations in design, color, packaging, branding, accessories, or appearance may occur; product images are for reference purposes; and actual products may differ slightly due to manufacturing updates or display settings.

Pricing & Availability

Little Stepz reserves the right to change prices, modify offers, correct pricing errors, cancel orders affected by pricing mistakes, limit stock availability, and restrict purchase quantities where necessary.

Order Acceptance

Placing an order does not guarantee acceptance. Little Stepz reserves the right to accept, reject, cancel, or limit orders for reasons including stock unavailability, payment verification failure, suspicious activity, incorrect customer details, operational limitations, delivery service restrictions, and fraud prevention concerns.

User Responsibilities

Users must not provide false information, abuse return/refund systems, place fraudulent orders, attempt payment fraud, misuse coupons/promotions, disrupt website systems, copy website content without permission, or use the website for unlawful purposes.

Intellectual Property

All website content including logos, branding, product content, images, text, graphics, design elements, and policies remain the intellectual property of Little Stepz unless otherwise stated. Unauthorized use, reproduction, copying, distribution, or commercial exploitation is prohibited.

Limitation of Liability

Little Stepz shall not be liable for indirect, incidental, consequential, or special damages arising from website use, product usage, delivery issues, technical disruptions, or customer misuse.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to jurisdiction of competent courts in Hyderabad, Telangana.

Payment Policy

Orders may be paid in full at checkout, or — on eligible products and delivery locations — under our Partial Payment plan, where a deposit is paid at checkout and the remaining balance is collected at the time of delivery. We may accept payment through approved payment channels including UPI, Debit Cards, Credit Cards, Net Banking and Digital Wallets. Full Cash on Delivery, with no advance payment, is not offered. Available payment options may vary depending on product, location, order value, account history, or operational policies.

By making a purchase, customers confirm they are authorized to use the selected payment method, that payment information provided is accurate, and that transactions are lawful and genuine. Little Stepz reserves the right to review, verify, delay, hold, or cancel suspicious transactions for fraud prevention or payment security purposes.

Partial Payment (Deposit) Policy

Partial Payment allows an eligible order to be paid in two parts: a deposit paid online at checkout, and the remaining balance collected at the time of delivery. Availability is shown at checkout and is at our discretion — it may be limited or withdrawn by product, delivery location, order value, or account history.

The deposit is a percentage of the total order value, including shipping and after any discount, and is displayed in full before you confirm the order. The remaining balance is payable at delivery and is collected by the delivery agent.

The deposit is non-refundable. If you refuse delivery, fail to accept the parcel, or cancel the order after the deposit has been paid, the deposit is retained in full. This is stated at checkout and must be acknowledged before a Partial Payment order can be placed.

If the balance is not paid at the time of delivery, the parcel is returned to us, the deposit is retained, and return shipping costs may be recovered. Where Little Stepz cancels an order for its own reasons — including an inability to fulfil it — the deposit is refunded in full.

A GST tax invoice is issued when the order is dispatched. Amounts paid before dispatch are acknowledged by a non-GST payment receipt.

A limit applies to the number of orders one customer may hold with an outstanding balance at any time.

Payments may be processed through third-party payment providers. Little Stepz is not responsible for bank outages, payment gateway downtime, failed payment processing, delayed transaction confirmations, or third-party technical issues beyond our control. All prices displayed are in Indian Rupees (INR) unless otherwise stated.

Chargeback / Payment Dispute Policy

If customers face any payment, order, refund, delivery, or transaction-related concerns, we strongly encourage contacting Little Stepz customer support first before initiating a chargeback or payment dispute. Fraudulent, abusive, or unjustified chargebacks may be treated as policy violations.

Customers involved in fraudulent or abusive payment disputes may face account suspension, future order restrictions, refund denial where legally permitted, internal risk flagging, and legal escalation where required. Little Stepz reserves the right to submit evidence in dispute cases, including order records, payment confirmation, shipping/delivery proof, communication records, tracking data, and account activity.

Promotions, Offers & Coupon Policy

All promotions are subject to availability, valid for a limited time only, applicable while stock lasts, and may be changed or withdrawn without prior notice.

Coupons / discount codes may be subject to conditions such as minimum order value, specific product eligibility, limited customer usage, one-time redemption, single coupon per order, specific validity period, and platform-specific applicability. Unless explicitly stated, coupon stacking is not allowed.

Promotions may not apply to special sourcing products, limited edition items, pre-order products, already discounted items, clearance products, selected premium categories, or shipping charges. Little Stepz reserves the right to cancel offers, reject orders, or disable customer access in cases of fraudulent coupon use, repeated abuse, fake account creation, system exploitation, or duplicate account usage.

Pre-Order Policy

Little Stepz may offer selected products on a pre-order basis for limited-stock items, upcoming arrivals, special imports, exclusive collectibles, trending products, or custom sourcing availability. A pre-order allows customers to reserve a product before it is immediately available for dispatch.

Pre-order delivery timelines are estimated and may vary depending on supplier availability, manufacturing timelines, international shipping, customs clearance, logistics delays, courier operations, demand fluctuations, and regulatory delays. Estimated timelines are approximate only and not guaranteed.

Pre-order products may require full advance payment, partial advance confirmation payment, or special payment terms depending on product category. Pre-order cancellations may not be allowed once order confirmation is completed, because inventory planning, sourcing, supplier commitments, or procurement activities may begin immediately after confirmation. Refunds for pre-orders may only be considered if Little Stepz is unable to fulfill the order, the product becomes permanently unavailable, or a verified seller-side cancellation occurs.

Account Policy / User Account Terms

Customers may create an account for a faster, more personalized shopping experience, providing information such as full name, email, phone number, delivery address, and login credentials. Users are responsible for ensuring all information is accurate and up to date, and for maintaining the confidentiality of login credentials, passwords, OTP access, and registered contact details.

Little Stepz reserves the right to suspend, restrict, block, or permanently terminate accounts in cases including fraud suspicion, fake order activity, return abuse, payment disputes, chargeback abuse, promotional misuse, false claim submissions, policy violations, or threatening/abusive behavior toward staff. Creating multiple accounts to misuse offers may result in account restriction and order cancellation.

Website Usage Policy

Users may use the website for legitimate purposes including browsing products, placing genuine orders, accessing customer support, reviewing product information, managing account activity, and participating in valid promotions.

Users must NOT:

• Place fake or fraudulent orders
• Submit false claims or attempt payment fraud
• Misuse return/refund systems or exploit coupons and promotional offers
• Impersonate another individual or provide false customer information
• Interfere with website operations or attempt unauthorized access
• Upload malicious code, malware, or harmful content
• Scrape, copy, extract, or reproduce website data without permission
• Attempt system manipulation, disrupt platform security, or reverse engineer website functionality

Website access may be affected by maintenance, technical upgrades, server downtime, security incidents, hosting disruptions, or external service outages. Little Stepz does not guarantee uninterrupted platform availability.

Force Majeure Policy

Little Stepz shall not be held responsible or liable for any delay, interruption, failure, cancellation, non-performance, or inability to fulfill obligations caused by circumstances beyond our reasonable control. Force majeure events may include natural disasters, floods, storms, earthquakes, fire, accidents, pandemics, government restrictions, lockdowns, customs delays, import/export restrictions, shipping disruptions, supplier delays, courier disruptions, strikes, internet outages, payment gateway failures, hosting/server failures, cybersecurity incidents, power outages, civil disturbances, and other unforeseen disruptions.

In such situations, Little Stepz may experience delays affecting order processing, shipping, sourcing, pre-order fulfillment, refunds, support response times, and delivery commitments, and shall not be liable for losses, inconvenience, or indirect damages resulting from force majeure events.

Dispute Resolution Policy

Customers are encouraged to contact Little Stepz customer support first for any issue related to orders, deliveries, refunds, returns, replacements, warranty, payments, product concerns, service complaints, account issues, or promotional disputes. To assist with resolution, customers may be required to provide order number, registered contact details, issue explanation, images/videos, mandatory unboxing proof where required, payment proof, and supporting documentation.

Any unresolved dispute, claim, legal matter, or controversy arising from use of Little Stepz services shall be governed by the laws of India. Exclusive jurisdiction shall lie with competent courts in Hyderabad, Telangana.

Marketplace / Third-Party Seller Disclaimer

Little Stepz products may, where applicable, be offered through third-party marketplaces, reseller channels, partner platforms, or external commerce platforms. Orders placed through third-party platforms may be governed by their own marketplace policies, payment terms, delivery rules, return conditions, refund timelines, and dispute mechanisms, which may differ from Little Stepz direct website policies.

For orders placed directly through the official Little Stepz website, support will be handled according to Little Stepz policies. Customers are encouraged to purchase only from verified official Little Stepz channels or approved sellers. Little Stepz is not responsible for fake sellers, unauthorized resellers, counterfeit listings, misrepresented products, pricing scams, or fraudulent seller activity outside official channels.

Intellectual Property & Copyright Policy

All content available on the Little Stepz website is protected by applicable intellectual property, copyright, trademark, branding, and content protection laws. Unless otherwise stated, all website content (brand name, logos, branding assets, website design, product descriptions, text, graphics, icons, layouts, images, visual designs, promotional materials, policies, website structure, and digital content) is the property of Little Stepz or used with applicable rights.

Users may NOT copy website content, reproduce product descriptions, download and reuse branding assets, republish images, duplicate website design/layout, use logos without permission, commercially exploit content, redistribute website materials, scrape product data, or clone website content.

Some products, brand references, manufacturer marks, artwork, licensed properties, collectible themes, or character representations may belong to their respective lawful owners. Little Stepz does not claim ownership over third-party protected trademarks where applicable.

Copyright / Content Takedown

If you believe any content on our website infringes your legal rights, you may submit a formal complaint for review including your full name, contact information, description of claimed ownership, exact identification of disputed content, website URL/location, description of alleged infringement, supporting ownership documentation, and a good faith statement confirming claim accuracy. Submitting knowingly false or bad-faith complaints may result in rejection and further action where applicable.

Affiliate / Referral Policy

Little Stepz may, at its discretion, offer affiliate programs, referral rewards, promotional collaborations, influencer partnerships, creator campaigns, or customer referral opportunities. Programs may be introduced, modified, paused, or discontinued at any time without prior notice, and participation is subject to approval where applicable.

Where referral programs are active, rewards may apply only to valid successful purchases; fake referrals, self-referrals, duplicate account referrals, and fraudulent traffic may be disqualified. Affiliate commissions and referral rewards may depend on successful completed transactions, valid customer orders, refund-free order completion, fraud review clearance, and program-specific eligibility. Participation does not guarantee earnings, commissions, approvals, or future commercial continuation.

Wholesale / Bulk Order Policy

Little Stepz may accept wholesale, bulk purchase, business, institutional, reseller, event, or large quantity procurement requests subject to approval. Bulk pricing may vary depending on product category, quantity, availability, supplier pricing, import cost fluctuations, shipping, packaging, and custom sourcing complexity. Bulk quotations are subject to revision unless formally confirmed.

Bulk / wholesale orders may require full advance payment, partial advance payment, or custom commercial payment terms. Once bulk sourcing, procurement, packaging, supplier commitment, or dispatch preparation has begun, cancellation may not be possible and restocking deductions may apply.

Business Partnership / Collaboration: Little Stepz may engage with selected business partners, suppliers, distributors, wholesalers, institutions, event organizers, collaborators, resellers, influencers, and promotional partners. All partnership requests are subject to internal review and approval, and Little Stepz reserves the right to accept, reject, pause, or discontinue partnership discussions at its discretion. Partnership discussions do not create automatic business rights, exclusivity, commitments, or guarantees unless formally agreed.

Frequently Asked Questions (FAQ)

Do you offer Cash on Delivery (COD)?

Not as a full Cash on Delivery option — every order requires a payment at checkout. On eligible products and pincodes you may instead choose our Partial Payment plan, where you pay a deposit online at checkout and the delivery agent collects the balance at your door. The deposit is non-refundable if you refuse delivery or cancel the order.

How long does shipping take?

Delivery usually takes 2–7 business days depending on location.

Can I cancel my order?

Yes, only before dispatch. Once shipped, cancellation may not be possible.

Do you accept returns?

Yes, only for eligible damaged / defective / incorrect products as per policy. A full uninterrupted unboxing video is mandatory for any damage, missing item, or return claim.

Do you provide warranty?

Eligible electronics may have limited warranty against manufacturing defects.

What payment methods do you accept?

UPI, Debit/Credit Cards, Net Banking and Wallets.

Do you offer international shipping?

Currently depends on operational availability.

What if my product arrives damaged?

Contact support within 48 hours with mandatory unboxing proof.

Can I return a product if I change my mind?

No. Change-of-mind returns are not accepted.

What if I entered the wrong address?

Contact support immediately before dispatch. Re-shipping charges may apply if delivery fails.

Policy Changes

Little Stepz reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.